ConferenceLand Planner Help

ConferenceLand Planner Help

Support Options:

1. This Web Page provides basic support information that can answer many of your questions and assist you in submitting your conferences correctly or using other ConferenceLand services

2. Feel free to e-Mail your support request

3. You can fax your request or relevant information to 209.577.3557

4. Telephone support is available M-F 8-5 PST at 209.577.4888

Frequently Asked Questions and Service Issues

I forgot my username/password
Information about my conference has changed
Information about me has changed
Our Conference has been canceled
When are Conferences deleted?
What happens to the conference information after I submit it?
I can't get access to update a conference
A different person is now responsible for a conference that has been posted
Why should I purchase the enhanced Conference Information?
What do I enter in the Conference Location Venue line, in the Conference Submission Form

1. I forgot my username/password
Click here to e-mail a request for your username and password.

2. Information about my conference has changed
Just sign on as an existing user, and you'll be taken to the Planners Profile and Conference Maintenance page. From the "Choose one of my existing conferences" drop down box, select your conference that your want to change, click the "Update Chosen Conference" button, and then click the Submit button. You'll be taken to the Conference Update Form, where your previous entries are indicated. Enter only items that have changed, and then press the Update Now button button at the bottom of the form.
Please note: there are a three situations that can not be changed using this form: a) if you want to delete a conference before the event date; b) if you want to change the planner responsible for an existing conference; or c) if you previously added the name of the sponsoring organization (as opposed to selecting on existing one from the drop down box) and now want to change the name of the sponsoring organization of your conference to a new or corrected sponsoring organization name (that is not in the drop down box list.) Click here to see how to handle these special requests

3. Information about me has changed
Just sign on as an existing user, and you'll be taken to the Planners Profile and Conference Maintenance page. Click the Update My Profile button, and then click the Submit button. You'll be taken to the Planner Profile Update form, where your previous entries are indicated. Enter only items that have changed, and then press the Update Now button button at the bottom of the form.

4. Our Conference has been canceled
If your conference has been canceled in advance of the scheduled event date, you will not be able to directly delete it using the submission forms. Instead, click here to see how to process a Special Request.

5. When are Conferences deleted?
Conferences are deleted from the searchable database immediately after completion of the end date of the scheduled event. They may still appear in that month's calendar for an additional period of time.

6. What happens to the conference information after I submit it?
The information is automatically added to the searchable conference database, and to the applicable months conference calendar page, and to a Conference Information page specific to that conference that may be viewed when you select that conference from the calendar page.

7. I can't get access to update a conference
Each conference may be assigned to only one planner. After signing on, when you go to the Planners Profile and Conference Maintenance page, if a given conference from your organization does not appear in the "Choose one of my existing conferences" drop down box, someone else from your organization must be assigned management of the conference. If you want to relinquish management of a conference, or want to arrange to have management transferred to you, Click here to find out about processing special requests.

8. A different person is now responsible for a conference that has been posted
If you want to relinquish management of a conference, or want to arrange to have management transferred to you, Click here to find out about processing special requests.

9. Why should I purchase the enhanced Conference Information?
Depending on your needs, the free Basic listing might meet your requirements just fine. However the Basic listing provides no interactive links or searchable keywords. The enhanced Conference Information provides you several important interactive additions to your listing in the database search results and the Conference Information page that appears when you click your listing from the calendar: a) your conference e-mail link is provided; b) your conference registration web address is provided; c) your general conference web address is provided; and d) you can provide up to ten keywords that will be registered in the conference database for when visitors search by keyword.

10. What do I enter in the Conference Location Venue line, in the Conference Submission Form?
Please enter the name of the place where the event is occurring, and not just the city. For example: "Mariott River Resort" or "San Francisco Wharf Holiday Inn"


Special Requests
There are a three situations that can not be changed using this form: a) if you want to delete a conference before the event date; b) if you want to change the planner responsible for an existing conference; or c) if you previously added the name of the sponsoring organization (as opposed to selecting on existing one from the drop down box) and now want to change the name of the sponsoring organization of your conference to a new or corrected sponsoring organization name (that is not in the drop down box list.)

ConferenceLand will process these special requests for you, after authenticating them. To make a special request, click here to initiate an email, indicate which of the above situations you need to resolve, and provide the specific relevant information.

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